FAQ's

Frequently Asked Questions

Introduction to Marvix

How is Marvix different from other AI scribes ?

Marvix is designed for specialty care and it adapts to each provider's workflow and visit type.
Handles complex, long-form consultations with high accuracy across multiple medical domains.
Generates customized notes that reflect your structure, phrasing, and clinical style.
Offers two-way EHR integration to sync schedules, prior notes, and push structured documentation directly into your EHR.
Provides AI summaries, coding automation, and composite notes for complete continuity of care.
Supports end-to-end documentation, from pre-charting to final chart creation.

How many specialties does Marvix serve currently?

Marvix currently supports over 135 medical specialties and subspecialties.
Each specialty is tailored for its specific workflows, note structures, and documentation depth.

How quickly are notes generated?

Notes are generated instantly after the consultation ends.
In most cases, a complete structured draft is ready within 30–60 seconds.
The final note can be reviewed, edited, and signed off immediately within Marvix.

Does Marvix need any IT assistance during setup?

No, you don’t need to manage any setup yourself — the Marvix team handles the entire integration and onboarding process.
We conduct walkthrough calls and guide your team through each step of setup and configuration.

How long does integration with Marvix usually take?

Integration is typically completed within 2–5 business days, depending on your EHR configuration.
The Marvix team manages the full process and coordinates directly with your EHR vendor if required.

Can Marvix support multi-location practices?

Yes, Marvix supports multi-location practices and large networks under one unified account.
Each location can have its own templates, provider setup, and EHR connection.

What are the system requirements to run Marvix smoothly?

Marvix runs entirely on the cloud—no heavy installations or high-end hardware needed.
You just need a modern browser (Chrome, Edge, or Safari) and a stable internet connection.

Does Marvix offer an offline mode for certain workflows?

Marvix currently requires an active internet connection for processing and syncing data.
However, you can record sessions offline and upload them later for processing.

Can Marvix be installed on both Mac and Windows systems?

Yes, Marvix is fully compatible with both Mac and Windows.
You can access it directly via browser for your laptop/computer and install the Marvix app for your phone.

Can I use Marvix on mobile or desktop?

Yes, Marvix works seamlessly across desktop, laptop, tablet, and mobile devices.
The interface automatically adapts to your screen size for smooth note review and dictation anywhere.

Pre-charting, Templates and Workflows

Does Marvix allow for Pre-charting?

Yes, Marvix allows for pre-charting before a patient visit.
You or your medical assistant can enter notes, vitals, or key details ahead of time.
Pre-charted information is automatically merged with the live consultation notes once the visit is recorded.
Marvix also supports uploading handwritten notes, scanned forms, or PDFs as part of the pre-chart, which are then digitized and added to the chart.

Can I request addition of new templates/note style modifications throughout my subscription?

Yes, you can request new templates or note style changes anytime during your subscription and your trial period.
You can share your preferred formats or sample notes with our support team for custom setup.
We usually implement your requested updates within 1-2 business days, depending on the complexity.
All your changes are saved to your account, so your future notes automatically follow the updated format.

Can I customize templates for my practice?

Yes, Marvix customizes your templates based on your previous notes.
The system analyzes your structure, phrasing, and clinical style to build templates that mirror how you write.
You can also request additional edits or new templates anytime during your subscription.
All customized templates are saved and updated as Marvix continues to learn from your documentation style.

Does Marvix understand specialty-specific terminology and workflows?

Yes, Marvix is trained on specialty and subspecialty-specific medical terminology and workflows.
It recognizes clinical patterns, visit types, and technical language unique to each specialty.

Notes: Creation, Customization & Optimization

Can Marvix handle long form, 120 mins+ consultations?

Yes, Marvix can handle long-form consultations lasting 120 minutes or more without loss of accuracy or context.
Multiple recordings or segments from the same visit are automatically consolidated into one complete note.
The system is designed to manage detailed, multi-problem, and multi-specialty discussions seamlessly.
All clinical details are accurately organized into the correct sections of the note, regardless of consultation length.

What is the accuracy of the notes generated by Marvix?

Marvix delivers an average accuracy of over 97.3% across supported specialties.
Moreover, accuracy improves with use. Whenever you make edits in the Marvix app, it triggers a feedback loop for the model and ensures that the AI learns from your edits and adapts.
Accuracy covers medical terminology, context, and section placement within the note.
Each note is generated using multi-layer validation models to minimize clinical or contextual errors.
Accuracy improves further as Marvix adapts to your individual style and specialty workflow.

Can Marvix learn my preferred documentation style?

Yes, Marvix continuously learns from your edits and prior notes to adapt to your writing style.
It captures your phrasing, structure, and tone, ensuring every note sounds like you wrote it.
The learning process is account-specific and secure, so your preferences remain unique to your profile.

Does Marvix create customized notes for every provider?

Yes, Marvix creates customized notes for every individual provider on your account.
Your notes are tailored to your documentation style, specialty, and workflow preferences.
Marvix learns from your edits and phrasing to make each note sound more like you over time.
Each provider’s customization is kept separate, ensuring your style doesn’t affect other users in the practice.

Can Marvix keep my notes consistent across different document types?

Yes, Marvix maintains consistent tone, structure, and phrasing across all document types — including clinical notes, referral letters, and summaries.
The system applies your preferred formatting and language style automatically to every document you generate.

Does Marvix self-learn from the edits I make on my notes generated by it?

Marvix continuously learns from your edits and preferences to refine future note outputs.
The system identifies patterns in phrasing, structure, and tone unique to your documentation style.
Learning is account-specific, ensuring your preferences don’t affect other users.
All training and adaptation occur securely within HIPAA-compliant boundaries — no patient data is shared or reused outside your account.

Can I add Macros to my notes?

Yes, you can add both verbal and semantic macros to your notes.
Verbal macros let you trigger predefined text by saying a specific phrase during documentation.
Semantic macros allow Marvix to automatically infer and insert relevant content based on context (like procedures or medications discussed).
You can create, edit, and manage your macros anytime within your Marvix account.

Patient Data & Historical Context

Does Marvix create AI summaries of prior notes?

Yes, Marvix can generate AI summaries of previous notes, labs, imaging, and patient intake forms from any external source, EHR or provider given in any format.
You can choose to embed summaries directly into your current note for continuity of care.
The feature is available as part of the Enterprise Plan or as an add-on for other plans.

Can I upload files to Marvix that can then be summarized digitally?

Yes, you can upload PDFs, scanned forms, or image files directly to Marvix from any external source, EHR, or provider — in any format.
Marvix automatically extracts and summarizes key information such as prior notes, labs, imaging, and patient intake forms.
You can embed the summaries directly into your clinical notes easily with the click of a button.

Can I carry forward assessment and plans from my previous notes into current notes of returning patients ?

Yes, Marvix allows you to carry forward assessments and plans from previous notes into current visits.
The system automatically retrieves relevant sections from prior encounters for returning patients.
You can review, edit, or update the carried-forward content before finalizing the note.

Can I migrate information from my prior clinical notes into my current notes of returning patients that are generated by Marvix?

Yes, Marvix can carry forward summaries of prior clinical notes into your current note.
Information such as diagnoses, medications, impressions, and investigations is extracted and embedded.
Prior notes can be uploaded manually or synced automatically via EHR integration.

Can Marvix consolidate clinical data from different EHR systems and external providers?

Yes, Marvix can aggregate and summarize patient data from multiple EHR systems and external providers.
The system standardizes non-uniform data into a single structured summary.
The summarized content can be embedded into your note or stored as a standalone summary.

Can Marvix read and extract information from handwritten notes, PDFs, or faxed documents?

Yes, Marvix can read and summarize handwritten, printed, or scanned documents, including faxes.
Extracted data is cleaned, summarized, and placed in relevant note sections automatically or be used as a standalone summary.

How does Marvix handle legacy systems, HL7, CCDAs, and nonstandard document formats?

Marvix supports FHIR, HL7, CCDAs, and proprietary APIs for seamless data exchange.
It uses AI-based parsing and normalization to structure information from scanned, legacy, or nonstandard files.
Even handwritten notes, PDFs, and faxes are digitized and standardized into usable clinical data.

Can Marvix help with patient intake documentation?

Yes, Marvix can digitize and organize patient intake forms.
Marvix also supports uploading handwritten notes, scanned forms, or PDFs, which are then digitized and added to the chart.

Can Marvix capture information from forms or verbal reports?

Yes, Marvix can capture and convert information from forms, scanned files, handwritten notes, PDFs, or verbal reports into structured note content.
Marvix can also retrieve this information from external sources or connected EHRs.

Document Suite

Can Marvix generate other documents such as After Visit Summaries, Reference Letters, Medical Leave Letters etc.?

Yes, Marvix can generate a wide range of clinical and patient-facing documents beyond visit notes.
You can create After Visit Summaries, Referral Letters, Medical Leave Letters, IME Reports, and Pre/Post-Operative Reports.
You can also request custom documents such as pre-operative letters, clearance notes, or specialty-specific reports tailored to your workflow.
Each document is auto-populated with patient data and written in your preferred style.
You can review, edit, and download these documents instantly from your Marvix dashboard.

EHR & System Integrations

Can Marvix push notes within sections of my EHR template(s)?

Yes, Marvix offers two-way EHR integration and can push notes directly into the structured sections of your EHR templates.
Notes are mapped to the correct fields such as HPI, ROS, and A/P.
This integration is supported across major EHR systems.

Does Marvix sync my schedule or prior notes from the EHR?

Yes, Marvix offers two-way EHR integration and can sync your appointments, schedules, and prior notes directly from your EHR.
The synced data is automatically available for upcoming visits

What forms of EHR integrations do you support?

Marvix supports two-way EHR integrations through multiple connection standards: HL7 interfaces, FHIR APIs, Proprietary EHR APIs (where supported by the vendor).
Integration method depends on your EHR system’s configuration and access level.

Medical Coding and Billing

What type of billing codes does Marvix Generate?

Marvix automatically generates CPT E/M codes, ICD-10-CM codes, and HCC/RAF scores along with MDM rationale.
Codes are derived directly from the clinical complexity, documentation, and visit details.
Add-on and modifier codes (like G2211) are also included where applicable.

Can I edit or override codes?

Yes, you can review, edit, or override any automatically generated code before finalizing the note.

Does Marvix explain how it assigned a code?

Yes, Marvix provides a clear rationale for each code it assigns.
The explanation includes the supporting medical explanation and MDM criteria used for that selection.
This ensures audit-ready transparency for every coded encounter.

Multilingual & Accessibility

How many languages does Marvix support for transcription and dictation?

Marvix supports over 120 languages for transcription and dictation.
You can switch languages or mix them within the same consultation.
Transcription accuracy remains high across multilingual and cross-accent conversations.

Can Marvix adjust to regional dialects or medical slang?

Yes, Marvix accurately understands regional accents, dialects, and medical shorthand.
The system is trained on real-world clinical speech, ensuring clarity even in fast-paced or informal dictations.
No additional setup or voice training is required.

Team Use, Access & Collaboration

Can my Medical Assistant/Nurse do pre-charting, review or edit notes before I finalize them?

Yes, your Medical Assistant or Nurse can pre-chart, review, or edit notes.
Marvix supports role-based access, allowing you to control who can view, edit, or add information.
All edits made by your team members are tracked and visible before final approval.

Can Marvix allow multiple providers to collaborate on one note?

Yes, Marvix allows multiple providers to work on the same note simultaneously.
Updates made by any provider are reflected in real time for all collaborators.
Each provider’s input is tagged and tracked to maintain clarity and accountability.

Pricing, Plans & Add-ons

What are the different plans that you offer?

Basic Plan – Covers 75 recording hours/month with transcripts, custom clinical notes, and multiple templates; optional add-ons include AI summaries and Medical Assistant access.
Practice Plan – Includes everything in Basic plus 100 recording hours/month, built-in ICD-10 and CPT coding, and both verbal and semantic macros.
Collective Plan – Adds unlimited recording hours, full EHR integration, auto-sync of appointments, and priority phone support.
Enterprise Plan – Offers all Collective features plus historical patient recaps, AI summaries for prior data, and composite notes for continuity of care.
You can experience Marvix with your team with a complimentary 30 day personalised trial.

Troubleshooting & Support

How can I contact support if I need help?

You can email us any time at support@marvixapp.ai.
You can chat with our support team through the Marvix chatbot available on the platform and website.
Our chatbot can also connect you to an agent instantly for quick assistance.

Do you offer live chat or phone support?

Yes, you can chat with our support team through the Marvix chatbot available on the platform and website.
Our chatbot can also connect you to an agent instantly for quick assistance.
For Enterprise and Collective plans, phone support is also available during business hours.

What is your refund or cancellation policy?

You can cancel your subscription anytime directly from your account settings or by emailing us at support@marvixapp.ai.
If you cancel mid-cycle, your access remains active until the end of your current billing period.
For refunds, our team will review requests on a case-by-case basis and get back to you.

Can I change or upgrade my plan later?

Yes, you can upgrade, downgrade, or modify your plan anytime.
Changes can be made directly through your account dashboard or with help from our support team.
Adjustments take effect immediately or at the next billing cycle, depending on your preference.

Is there a user manual or video tutorials available?

Yes, you can access detailed guides, articles, and video tutorials in your Marvix account under the Guide section.
Our in-app chatbot can also link you directly to relevant help topics.
If you prefer, our support team can walk you through key features during a live call.

Can I request addition of new templates/note style modifications throughout my subscription?

Yes, you can request new templates or note style updates anytime during your subscription.
Simply contact our team via the chatbot or email, and we’ll customize it to match your preferred format.
Updates are usually completed within 24-48 business hours.

Does Marvix offer onboarding for new users and teams?

Yes, every new user receives a guided onboarding session call to set up workflows, templates, and integrations.
Our team provides live walkthrough calls and training for your staff as needed.
Additional onboarding resources are always available through your Marvix Guide.

Does Marvix provide tutorials or walkthroughs?

Yes, you’ll find step-by-step tutorials and walkthrough videos inside the Marvix Guide.
You can also ask the chatbot to show you relevant help articles anytime.
For personalized guidance, our team can schedule a quick live call to help you with your queries.

How personalized is the Marvix trial experience?

Your 30-day trial is fully customized to your specialty, templates, and workflow preferences.
We set up your note styles, EHR integrations and other customizations before you start.
Throughout your trial, our team is available for walkthroughs and adjustments to ensure you experience real results from day one.

Privacy, Security & Data Management

Is Marvix HIPAA compliant?

Yes, Marvix is HIPAA compliant.
You receive a Business Associate Agreement (BAA) when contracting.
Data is protected with industry-standard encryption.

Can Marvix support privacy requirements for international users?

Yes , Marvix can support international privacy requirements.
You can request region-specific documentation or contractual terms (e.g., DPA) during procurement.

Does Marvix store patient data locally or in the cloud?

Marvix stores data in secure cloud environments with encrypted storage.
All patient data is set to delete after 30 days, by default.

How does Marvix manage consent when recording patient sessions?

Marvix gives you full control over when and how recording is enabled during consultations.
Before any session is recorded, you can inform and obtain consent from the patient in line with your organization’s policies.

Is my data used to train your models?

No patient data is not used to train shared models.
Marvix supports account-level learning (your edits refine outputs for your account only) without exposing PHI to other customers.

Can I delete my data anytime?

Yes, you can request deletion of your data at any time through your account or by contacting support.
All patient data is automatically deleted after 30 days by default, ensuring minimal data retention. You can adjust or extend this period in your account settings.
Once deleted, data is permanently removed from all servers and cannot be retrieved.

Practice Efficiency & Scalability

How does Marvix support high-volume clinic environments?

Marvix automates note creation, coding, and summaries, helping you handle more visits without added workload.
Notes are generated in seconds, keeping up with the pace of busy clinic days.
Multi-user collaboration allows assistants, nurses, and providers to work on the same note simultaneously.
Seamless EHR syncing and pre-charting reduce bottlenecks across encounters.

Can Marvix help reduce after-hours documentation?

Yes,Marvix automatically creates complete, structured notes during or immediately after the consultation.
You can review, edit, and sign off notes before leaving the clinic.
Many users report no end-of-day charting and improved work-life balance.

Can Marvix help reduce overtime and administrative burden?

Yes, Marvix eliminates manual typing, coding, and data entry by automating the entire documentation process.
Tasks like creating letters, follow-up notes, and coding summaries are generated instantly.
This reduces reliance on administrative staff and frees clinicians to focus on patient care.

How does Marvix impact recruitment or burnout prevention?

By reducing after-hours work and documentation fatigue, Marvix helps improve provider satisfaction and retention.
Practices using Marvix often see lower burnout rates and higher recruitment appeal due to better workflow efficiency.
Streamlined documentation also reduces dependency on temporary scribes or external transcription services.

Can Marvix help small practices manage more patients without hiring more staff?

Yes, Marvix helps small teams operate at larger-scale efficiency.
Automation of documentation, coding, and summaries means you can see more patients without additional staffing.
Built-in collaboration allows your medical assistant or nurse to assist in real time.

How does Marvix help practices scale while maintaining quality?

Marvix ensures consistent, high-quality notes across all providers and locations.
Templates, macros, and style settings can be tailored to each provider, organization-wide.
With AI-assisted accuracy and structure, scaling your operations doesn’t mean compromising on clinical detail or compliance.

Can Marvix help improve clinic profitability?

Yes, Marvix automates coding, documentation, and summaries, reducing time spent per encounter.
Accurate coding and audit-ready notes lead to fewer claim denials and faster reimbursements.
By cutting down overtime and administrative overhead, practices see a direct improvement in operational margins.

Can Marvix ensure standardized documentation for compliance audits?

Yes, Marvix maintains consistent, structured documentation across all visits and providers.
Every note includes clear coding rationales and audit-ready justifications.
Standardization minimizes compliance risks and improves audit outcomes.

How does Marvix improve communication between providers and patients?

Marvix generates clear, concise, and patient-friendly summaries such as After Visit Summaries and Referral Letters.
Notes can be securely shared with referring physicians or care teams for seamless coordination.
By automating documentation, doctors can stay fully present and engaged during patient interactions.
Improved work-life balance and reduced administrative load help providers communicate with greater focus, clarity, and empathy.
Consistent, structured documentation ensures patients receive informed and continuous care across all visits.

Can Marvix support continuity of care across multiple visits or clinicians?

Yes, Marvix automatically carries forward prior assessments, plans, and summaries into current notes.
The AI Summarizer brings together patient data, labs, and imaging histories, no matter the format or their source.
Moreover Marvix also creates a Patient Recap which is a combined summary of all of he patient’s clinical documents such as Previous clinical note, labs and imaging results that can be viewed by the provider ahead of the consult.
This ensures every clinician has full context in one view without needing to review multiple records manually.

Can Marvix support multiple specialties within one clinic?

Yes, Marvix supports 99+ specialties and sub-specialties, all within the same practice account.
Each provider can have their own templates, macros, and documentation style.
This allows multi-specialty clinics to maintain specialty-specific precision while keeping workflows unified.